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This Service Level Agreement describes our committment with Atlassian customers who have purchased a commercial license of our JIRA time tracking add-on ictime icTime and icBiz.

Request Support

There are a couple of ways to request support or ask general questions. Before requesting support, you might want to check the current ictime documentation. If you are using ictime the first time, you might want to refer to First Steps for some information on the first configuration steps. Please provide your exact JIRA version number and ictime version number when asking for support.